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Olga Weis
Jan 23, 2023
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Sometimes, when connecting a smartphone or tablet to a computer running Windows, users get an error MTP USB device failure. In most cases, the reason for this error is the incorrect operation of the drivers that are responsible for connecting the device to the PC. In this article, we will talk about the issue when “MTP not working” and how to fix it.
Today, a huge number of people use mobile devices on an ongoing basis, but not everyone is able to "make friends" with a computer. It is a known fact that if you want to transfer files from a multimedia device, you need to use MTP but sometimes the Media Transfer Protocol does not work properly. The error saying that MTP USB device has a driver problem can occur for several reasons, here are some of them:
So, after sorting out the reasons for the MTP USB device driver failed error, now let's get down to fixing this problem. Let's start in order, with the most working and common method to eliminate an unpleasant error.
When you connect a new multimedia device to your PC, it will automatically install the necessary drivers. However, it may happen that you do not have the correct MTP driver installed, resulting in this problem. To fix this issue, you need to update your current MTP device. To do this, follow these steps:
Press Win + X and select Device Manager from the list.
Right click and select Update Driver from the menu. Your device should be in the Portable Devices section or the Other Devices section.
In some cases, MTP problems can arise due to problems with your drivers. If the problem is related to the MTP device driver, you should be able to fix the problem by reinstalling them. It's a pretty straightforward process and you can do it by following these steps:
Open Device Manager and check the Show Hidden Devices option.
Right click on your multimedia device and select Uninstall from the menu. If available, select the Uninstall driver software for this device check box.
If the Android MTP is not working as expected, you can fix it using the command line. To do this, you need to do the following:
Press Win + X and choose Windows PowerShell (Admin) from the menu.
In the open PowerShell execute the following command:
net localgroup Administrators local service / add
Sometimes, even if there is a working driver, you can still face the issue when the MTP application has stopped working over and over again. It is believed that this situation is largely due to the lack of special components of the operating system itself. To fix the error, download the Windows Media Feature Pack or its missing elements from the official Microsoft website, and then install. User feedback suggests that sometimes it works.
In addition to the Media Feature Pack, several users have reported that the Media Port Protocol Porting Kit can also fix this problem as well. After that, restart your computer and check if the problem is resolved.
The registry is a set of system parameters (keys) that determine the behavior of the system. Some keys may interfere with normal operation for various reasons. Before we start, we must mention that this solution is potentially dangerous, so you use it at your own risk.
Open the registry editor by pressing Win + R and typing regedit.
In an open registry editor, navigate to the following path:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control / Class \ {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
If you see UpperFilters, right click it. Select Delete from the options provided.
The Media Transfer Protocol is a critical component of Windows 10, and if the MTP connection is not working, you won't be able to transfer files from media devices. While this problem can be annoying, you should be able to fix it with one of our solutions.
You can fix this problem in the following ways:
There are several reasons for MTP USB device fails, most often they are the following:
